Legal

Terms of Service

Version 2026-10-19 · Effective October 19, 2026

1. Agreement to these terms

These Terms of Service ("Terms") apply to every purchase from Pet Canvas ("we", "us") through this website. Before you pay, our checkout asks you to confirm that you have read and agree to these Terms; your order cannot be placed without that confirmation. We keep a record of the date, time and Terms version you accepted with your order.

2. Custom, made-to-order products

Our canvases, digital files and gift cards are personalized products created from the photo(s), style, name and options you choose. Each one is made to order for you and cannot be resold to anyone else.

3. Orders, prices and payment

• Prices are shown in US dollars and include the item and any extras you select. Shipping is shown before you pay.
• Payment is taken in full at checkout and processed by PayPal (PayPal balance, bank, or credit/debit card). We never see or store your card details.
• Your order is confirmed when PayPal confirms the payment. We may cancel and fully refund an order before work starts if we suspect fraud, if a price was displayed in error, or if we cannot fulfil it (see section 5).
• Discount codes cannot be combined and have no cash value.

4. Free preview, proof and approval

• The free preview on our website is an instant, AI-assisted draft to show you the idea. It is not the final artwork.
• After payment we email a hand-finished digital proof within 48 hours (24 hours with Rush proof). You can ask for as many revisions as you like, at no extra cost.
• Nothing is printed until you approve the proof. Your approval confirms that the artwork, spelling of any name, size and options are correct, and it is final.
• If you do not reply to a proof within 30 days, we will print and ship the most recent proof.
• Canvas colours can differ slightly from your screen, and each piece is hand-finished, so small variations in colour, texture and detail are normal and are not defects.

5. All sales final: no refunds, returns or cancellations

Because every product is custom made for you, all sales are final. Once payment is complete, we do not offer refunds, returns, exchanges or cancellations, including for:

• change of mind, or no longer wanting the item;
• choosing the wrong size, style or extras;
• not liking the artistic style, once you have approved your proof (before approval, we revise until you are happy instead of refunding);
• mistakes in details you provided and approved, such as a name or the shipping address you entered in PayPal;
• delays caused by the carrier after the parcel has shipped.

The only exceptions are the free reprints in section 6, and situations where the law requires a refund: if we cannot fulfil your order at all, or cannot ship it within the time stated here (or within 30 days if no time is stated), we will tell you and offer you the choice to wait or to cancel for a full refund, as required by the US Federal Trade Commission's Mail, Internet or Telephone Order Merchandise Rule. Nothing in these Terms takes away rights you have under applicable law.

6. Damaged, defective or lost: free reprint

• If your canvas arrives damaged or with a print defect, email us photos of the item and the packaging within 7 days of delivery. We will reprint and reship it free of charge. You do not need to send the damaged item back unless we ask.
• If tracking shows your parcel is lost, or it has not arrived 10 business days after shipping, contact us and we will work with the carrier and reprint and reship it free.
• A free reprint or reship is our remedy for damaged, defective or lost items.

7. Shipping

• We currently ship only to addresses in the United States.
• You enter your name and shipping address in the secure PayPal window at checkout, and we ship only to that address. Please check it carefully: we cannot redirect parcels.
• We print and ship by tracked shipping after you approve your proof, usually the next business day and at the latest within 3 business days. Transit within the US usually takes 2 to 4 business days. You receive the tracking number by email.
• If a parcel is returned to us because of an incorrect or incomplete address you provided, we can reship it once you pay the new shipping cost.

8. Your photos and our artwork

• You confirm that you own the photos you upload, or have permission to use them, and that they do not infringe anyone else's rights.
• You give us permission to use your photos only to create, print and ship your order and to provide customer support. We do not use your photos or portrait in our marketing without your separate permission.
• Our styles, designs and website content belong to Pet Canvas. Your finished portrait is for your personal, non-commercial use.

9. Questions, disputes and chargebacks

• If anything is wrong, please contact us first at the email in section 11. We reply within 2 business days and will do everything we reasonably can to make it right under these Terms.
• If you open a dispute with PayPal or a chargeback with your card issuer, we will respond with the records of your order, including your acceptance of these Terms, the proof you approved, our messages with you and the shipping tracking. Decisions on disputes are made by PayPal or by your card issuer under their own rules.
• Payments are processed by PayPal and are also subject to the PayPal User Agreement.

10. Other terms

• To the fullest extent allowed by law, our total liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses.
• We may update these Terms from time to time. The version you accepted at checkout applies to your order.
• If any part of these Terms is found unenforceable, the rest remains in effect.
• Our Privacy Policy explains how we handle your personal information.

11. Contact

Pet Canvas customer support: see below
We answer within 2 business days, Monday to Friday.